Warranty / Upgrades

5 Year Warranty on Custom Computers.

We are proud to offer a competitive and long warranty period for our custom computers, so you are safe in the knowledge that, in the unlikely event of a hardware issue with your PC, that it has excellent cover. All of our systems go through a tough stress-test for at least 24hrs which in most cases will show up a hardware fault, however there is always the chance that a component can become faulty with time. Normally, faults can be costly to diagnose and repair, luckily with CREATE we have removed the labour cost for you and keep costs as low as we can outside of warranty too!

What about components & hardware?

The table below will give you all of the warranty features, we include 5 years complimentary labour on both plans, but extend the components & hardware on our premium plan.

Standard Warranty Length of Cover
Labour Cover (including upgrades) 5 Years (Custom PCs)
Components & Hardware Cover • Custom Desktops & Workstations: 2 Years
• Monitors, Peripherals, Laptops, AIO’s and other ‘off-the-shelf’ products: 12 Months
Free Shipping (Collect & Return) 30 Days. Subsidised shipping costs after 30 days. (UK Mainland Only)
Free Hardware Tech Support Lifetime

 

Premium Warranty Length of Cover
Labour Cover (including upgrades) 5 Years (Custom PCs)
Components & Hardware Cover • Custom Desktops & Workstations: 2 Years
• Monitors, Peripherals, Laptops, AIO’s and other ‘off-the-shelf’ products: 12 Months
Free Shipping (Collect & Return) 2 Years. Subsidised shipping costs after 2nd year. (UK Mainland Only)
Free Hardware Tech Support Lifetime

Upgrades / Can I upgrade myself?

Our upgrade service is a great additional benefit for you as it includes free labour within the first 5 years for all major hardware upgrades. All you have to do is tell us the component you would like to upgrade or add to your system that we built. We will check compatibility and then create an order for the component. Once the component has arrived, we will contact you to get the job booked in. You have to pay for the delivery costs but we pass on our savings to you for this, so its likely to be around £18 each way.

Your system will be fully tested with the new hardware for 24hrs and we will get it back to you as soon as possible. Most upgrades take approx 2 working days. We get the component into stock first before you send your PC back to us.

Can I upgrade myself?

You sure can, we want you to enjoy the build and upgrade process as its fun to learn. Your warranty will not be affected. You must contact us first with your upgrade plans and when the time comes to install it, you must take precautions such as anti-static matting and wrist-bands.